Refund and Return Policy
This section explains the order return,refund and canecellation policy for use of the product.
Users should be aware of the attributes that the products possess hence it is advised to use it with caution and on own risk.
Chillumm.com will not be liable for any mishap happening to any user while using the product. As the product is delicate in nature, the lifespan of the product depends upon proper usage and storage of the product hence this does not come with any manufacturing warranty.
The product comes with 10 day return policy and must be returned with the package it was received in same condition it had upon delivery.
The product comes with age limit restrictions therefore users below age 21 are restricted for using this product as per regulatory entities of national jurisdictions.
In case of a return for a damaged product you have to record an unboxing video which should be clearly visible in the video. The video should be started right from the beginning of opening the seal and then showing the damaged product respectively.
Goods once sold can only be exchanged for replacement or returned for store credit, provided they meet Our terms and conditions herein.
All exchanges, including change of size are subject to availability and Our specific confirmation. Any product exchanged once will be considered as customised and not be eligible for further exchange. Since We keep limited inventory and do not always have all sizes available, under such circumstances, the store credit can be used whenever You shop with us next time.
Store credits issued against refunds will be valid for a period of 12 months from the date of issuance
Product/products once delivered cannot be returned or exchanged, unless you have send a video of the damaged product as mentioned above
A product returned to Us as per these terms, can only be exchanged for another product or store credit. Store credit will be given upon receipt of product by Us and upon confirmation by Us that the product is in fact returnable as per these terms. Unidentified returns may be returned to us In case of any return/exchange, the shipping charges for sending the product to Us will be borne by You
If an order has more than 5 products then it will be considered as a bulk order.Return will be possible for the only damaged product Discounted product(s) can be returned. For the purposes of these terms, “discount” includes a sale discount/offer code or coupon.
We shall not be able to process the cancellation if the order/orders are processed. In order to cancel the order,the cancellation window begins whenever you create an order and the order is being dispatched from our end.
The products once delivered cannot be returned.In case you have the store credit in lue of return you can use the same in shopping other products from our site within a 12 months time frame